No. Searching, messaging and reviewing are free for customers, and Kaziloop takes no commission on the work. You agree the price directly with the provider.

Directly, however the two of you agree. Kaziloop is not involved in the payment at all, which is why we cannot reverse one. Never send money before you have met and agreed what is being done.

To browse, no. To message somebody or leave a review, yes. That is what keeps reviews honest and gives both sides a record of what was agreed.

Talk to the provider first, since most problems are misunderstandings. If that fails, report them from their profile. We cannot recover your money, but we can remove somebody and stop it happening to the next person.

Creating a profile is free. Paid plans affect how high you appear in search and how much of the platform you can use. There is no commission on your work at any tier.

Most documents are reviewed within two working days. You will be emailed either way, and if something is rejected you are told exactly what to send instead.

Your profile is tied to the country you verified in, because that is where your identity document is from. Customers anywhere in the world can hire you, but the work itself takes place there.

Ask. Your dashboard has a link to send customers after a job. They need a Kaziloop account and must have messaged you through the platform, which is what stops reviews being invented.

That a person on our team looked at a government identity document and a photograph of the provider holding it, and was satisfied they match. It is not automated.

No. Paying for the deeper check buys a faster and more thorough review, not the outcome. Documents are still assessed by a person and still rejected, and the fee is refunded if they are.

A review can only be left by an account that messaged the provider through Kaziloop, and every review is read before it is published. Identical text used on more than one provider is flagged automatically.

They are stored privately, outside anything a search engine or a visitor can reach, and only the verification team can open them. They are deleted once the check is complete and the retention period has passed.

Your profile drops to the free plan. Nothing is deleted. Your reviews, photographs and profile stay exactly where they are, and what changes is your placement in search.

Yes. Every payment in your billing history has a receipt you can print or save as a PDF.

Whatever works in your country, including mobile money where it is available. The options are shown at checkout and depend on where you are registered.

Use the password reset link on the sign in page, which resolves it most of the time. If the email never arrives, check your spam folder and then contact us.

Yes, from your account settings. You will need to confirm the new address before it takes effect.

Write to us and we will close it. Reviews you have written stay on the providers they were about, with your name removed, because removing them would change somebody rating unfairly after the fact.