Question 1

Does it cost anything to hire somebody?

Accepted Answer

No. Searching, messaging and reviewing are free for customers, and Kaziloop takes no commission on the work. You agree the price directly with the provider.

Question 2

How do I pay the provider?

Accepted Answer

Directly, however the two of you agree. Kaziloop is not involved in the payment at all, which is why we cannot reverse one. Never send money before you have met and agreed what is being done.

Question 3

Do I need an account?

Accepted Answer

To browse, no. To message somebody or leave a review, yes. That is what keeps reviews honest and gives both sides a record of what was agreed.

Question 4

What if the work goes wrong?

Accepted Answer

Talk to the provider first, since most problems are misunderstandings. If that fails, report them from their profile. We cannot recover your money, but we can remove somebody and stop it happening to the next person.

Question 5

What does it cost to list?

Accepted Answer

Creating a profile is free, and the Free plan has no end date. Paid plans add more room on your profile and clearly labelled promoted placement in relevant search results. There is no commission on your work on any plan.

Question 6

How long does verification take?

Accepted Answer

Most documents are reviewed within two working days. You will be emailed either way, and if something is rejected you are told exactly what to send instead.

Question 7

Can I work in more than one country?

Accepted Answer

Your profile is tied to the country you verified in, because that is where your identity document is from. Customers anywhere in the world can hire you, but the work itself takes place there.

Question 8

How do I get reviews?

Accepted Answer

Ask. Your dashboard has a link to send customers after a job. They need a Kaziloop account and must have messaged you through the platform, which is what stops reviews being invented.

Question 9

What does the verified badge mean?

Accepted Answer

That a person on our team looked at a government identity document and a photograph of the provider holding it, and was satisfied they match. It is not automated.

Question 10

Can somebody buy a verified badge?

Accepted Answer

No. Verification is separate from plans and payments, and buying a plan never awards a badge. A person on our team checks each provider's identity documents, and the badge only appears when they pass.

Question 11

How do you stop fake reviews?

Accepted Answer

A review can only be left by an account that messaged the provider through Kaziloop, and every review is read before it is published. Identical text used on more than one provider is flagged automatically.

Question 12

What do you do with my identity documents?

Accepted Answer

They are stored privately, outside anything a search engine or a visitor can reach, and only the verification team can open them. They are deleted once the check is complete and the retention period has passed.

Question 13

What happens if I stop paying?

Accepted Answer

Your account moves to the Free plan when the time you paid for ends. Nothing is deleted: your profile, reviews and conversations stay. Photos, videos, services, areas and locations above the Free plan's allowance become inactive and are kept for you, and you choose which stay active. Promoted placement ends.

Question 14

Can I get a receipt?

Accepted Answer

Yes. Every payment in your billing history has a receipt you can print or save as a PDF.

Question 15

How can I pay?

Accepted Answer

Whatever works in your country, including mobile money where it is available. The options are shown at checkout and depend on where you are registered.

Question 16

I cannot sign in

Accepted Answer

Use the password reset link on the sign in page, which resolves it most of the time. If the email never arrives, check your spam folder and then contact us.

Question 17

Can I change my email address?

Accepted Answer

Yes, from your account settings. You will need to confirm the new address before it takes effect.

Question 18

How do I close my account?

Accepted Answer

Use the Delete your account page (providers also find it under Security in their dashboard) and confirm with your password. Your account, profile, conversations and the reviews you wrote are erased, and this cannot be undone. Payment records are kept for accounting.

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