Connecting Africa to trusted local service providers.

No. Searching, messaging and reviewing are free for customers, and Kaziloop takes no commission on the work. You agree the price directly with the provider.

Directly, however the two of you agree. Kaziloop is not involved in the payment at all, which is why we cannot reverse one. Never send money before you have met and agreed what is being done.

Browse and contact providers on WhatsApp without an account. Create a free account to message on Kaziloop or leave a review.

Contact the provider to discuss the issue. If you feel unsafe or suspect misconduct, report it to Kaziloop from their profile. We cannot recover money paid to a provider. We review reports and may restrict or remove accounts that breach our rules.

Creating a profile is free, and the Free plan has no end date. Paid plans add more room on your profile and clearly labelled promoted placement in relevant search results. There is no commission on your work on any plan.

Most documents are reviewed within 48 hours. You will be emailed either way, and if something is rejected you are told exactly what to send instead.

Your profile has one operating country: the supported country where you live and work. It does not have to be the country that issued your ID, so a foreign passport is fine. Your phone number must be from your operating country. Customers anywhere in the world can hire you, but the work itself takes place there.

Ask. Your dashboard has a link to send customers after a job, including customers who found you on WhatsApp or by phone. They need a Kaziloop account. For work arranged outside Kaziloop we ask you to confirm the job, and every review is checked before it is published.

Each badge is a separate check. ID verified means a person on our team looked at a government identity document and a photograph of the provider holding it, and was satisfied they match. Phone verified, Business verified, Licence verified and Background checked are shown only when that check is complete.

No. Verification is separate from plans and payments, and buying a plan never awards a badge. A person on our team checks each provider's identity documents, and the badge only appears when they pass.

Only signed-in customers with a confirmed email address or phone number can leave a review, and they must say when the work was done and how it was arranged. For work arranged on WhatsApp, by phone or in person, we ask the provider to confirm the job and may ask the customer for proof, because a message or a WhatsApp click alone does not prove the work happened. Every review is read before it is published, and identical text used on more than one provider is flagged automatically.

They are stored privately, outside anything a search engine or a visitor can reach, and only the verification team can open them. They are deleted automatically 90 days after our verification decision. We keep a record of the decision (document type, result and date), not the document.

Your account moves to the Free plan when the time you paid for ends. Nothing is deleted: your profile, reviews and conversations stay. Photos, videos, services, areas and locations above the Free plan's allowance become inactive and are kept for you, and you choose which stay active. Promoted placement ends.

Yes. Every payment in your billing history has a receipt you can print or save as a PDF.

Whatever works in your country, including mobile money where it is available. The options are shown at checkout and depend on where you are registered.

Use the password reset link on the sign in page, which resolves it most of the time. If the email never arrives, check your spam folder and then contact us.

Yes, from your account settings. You will need to confirm the new address before it takes effect.

Use the Delete your account page (providers also find it under Security in their dashboard) and confirm with your password. Your account, profile, conversations and the reviews you wrote are erased, and this cannot be undone. Payment records are kept for accounting.

Yes. Sign in or create a free account, open the provider's profile, choose Write a review and say the work was arranged on WhatsApp. You do not need to have messaged them on Kaziloop. We ask the provider to confirm the job, you can add a receipt or screenshot that only our moderators see, and a moderator checks the review before it is published.

Yes, when you pay by card: the plan renews at the end of each monthly or yearly period, at the price shown at checkout, until you cancel. Mobile money, bank transfer, USSD and PayPal are a one-off payment for one period, and we remind you before it ends. Your dashboard shows your next renewal date.

Open Billing in your dashboard and choose Cancel subscription before the renewal date shown there. Nothing more is charged, and your paid features stay until the end of the period you have already paid for. After that, your account moves to the Free plan.